enquiry #3111267 Ticket: Order # 584823980

Purchased on the 22/2/2024 New Balance Women's 574 Core Sneakers Burgundy Size:5.5, I thought I was ordering 5.5 Aust and not 5.5 us, the shoes were too small and on27tj was reqested to send photo’s. received the following e-mail
We want to make sure that you always receive exactly what you were hoping for, however, we do also appreciate that sometimes the product is just not right, or you may have a change of mind after placing your order.

You can return the product to us within 14 days of the date that you have received it and we will be happy to organize a refund for the product (excluding shipping).

Your only two responsibilities here will be:
• The return shipping cost $15 (to our warehouse)
• The item must be returned in ‘as-new’ condition

To process the return, could you please provide a photo displaying the item in its original packaging, tags are still intact and in a resalable condition. This helps us ensure that the item meets the necessary standards for return eligibility.

Additionally, confirming your acceptance of our return policy would enable us to swiftly generate the return label for your convenience.
My response - Just sent photo’s via my mobile as I have only recently started using my mobile and not set up and still have to have it setup to transfer across to my pc – hope this is ok – please respond via e-mail

We received your email which I have screenshot.
1/3/2024 To process the return, could you please provide a photo displaying the item in its original packaging, tags are still intact and in a resalable condition. This helps us ensure that the item meets the necessary standards for return eligibility.

Additionally, confirming your acceptance of our return policy would enable us to swiftly generate the return label for your convenience.
Just sent 3 photo’s through via mobile don’t know what else to do
4/3/2024 -
- Click 'Upload Video'
- Ensure that you allow time for the video to upload fully.
- Simply reply to this message with that link

As I will turn 80 next year and have only had mobile since covid 19 still trying to learn what’s what. And as I have specialist and doctors appointments for the next 3 weeks am going to donate the shoes to Vinnies who are coming tomorrow morning for a collection I no longer have the time or inclination to have any further contact with your company.
Neither I or my family and friends will be dealing with your company in the future.

These are, as described, a Lifestyle shoe. They are attractive and comfortable for that profile, which is what I was looking for. They work fine for a basic gym workout as well as general walks, but of course can't be expected to perform as a serious athletic shoe. One thing I wasn't aware of -- there is a small paper tag enclosed with the shoes stating that if they get wet, the color from the suede may bleed onto lighter parts of the shoe. Kind of wish I had known that up front, since I chose black, but so be it -- avoid walking in puddles. Overall the fit is good -- I have wide feet and they are generously sized in the normal average width. A person with narrower feet might find them a little too wide, but they work for me. At first I wasn't thrilled with the laces, as it was kind of tight loosening them and tightening them again, but that friction has eased with use. Happy with my shoes.

I recently purchased these shoes for a vacation where we were visiting multiple theme parks. I have shoes from other brands but, due to my outfits and reading about new balance I wanted a pair that was neutral colored that seemed to be comfortable. I purchased these shoes in store, they seemed comfortable and fit great. I learned a major lesson, before you bring just one pair of tennis shoes on a trip, test them out ALL day long. After one day of wearing them my heels were in so much pain. I ended up developing a huge blister and by the end of our trip I was limping just to not put pressure on my heels. I was with a group that included a 5 year old, 11 & 12 year old which those ages have no issue complaining if there feet hurt. So, it’s sad when you as the adult are complaining and having to take breaks due to shoes that weren’t cheap yet causing you pain. I could not wait to take off the shoes each day. I have been to theme parks wearing other shoes/ brands and my feet have not hurt like this.

I had been getting marks on my feet and complaining about pain from wearing ‘standard’ women’s width size 8 shoes. Since I upgraded to wide width 8.5 that I knew would have worked, as it did in the past- I was just stuck contemplating regarding the bigger investment as I only use to buy shoes $50 and under. However it’s been nearly a month now and although it kinda bugs me to keep up with appearances maintaining clean shoes, it doesn’t hurt me as much and the marks have been fading- and they feel so comfy. I don’t feel any circulation issues and resort to impromptu foot soaks and daily massages anymore. I’m definitely going to try to get other styles of this brand as backup. If you’re thinking about getting it, then do it as like me maybe it is better for you too. Don’t wear it in the rain though, I was able to get away with light rain but best to avoid it due to the ventilation I think.